Product quantities, quality of manufacture/grade and moisture content, must be verified at time of delivery. Product claims must be made BEFORE installation.  Wood lumber is a product of nature. Therefore, variations in grain pattern and coloring are to be expected. This is the beauty of using a natural untreated product.  We do not allow returns or “picking” through crates in an attempt to obtain boards that all look the same.  Returns must be made within 30 days and must be in saleable condition. Returns will be assessed a 15% restocking fee. No returns will be accepted, on milled boards.  Please see important installation instructions at BEFORE your installation. Hardwood lumber expands and contracts with changes in the moisture content.  There is no expressed warranty against cupping, shrinking, swelling, surface checking or end checking. BWD is not responsible for full-length board replacement when only a portion of the board is damaged by shipping carriers or otherwise.

Time permitting, BWD is happy to generate quotes from drawings, dimensions,  plans, schematics, square footage(s) etc… This said, BWD is NOT liable and will NOT make any concessions for any shortages or overages resulting from errors on take-offs, estimations or similar. Customer is responsible for the accuracy of the invoice, at finalization. BWD is only responsible for executing the finalized invoice(s).

IMPORTANT! Customers are responsible for familiarizing themselves with the relevant shipping process. Click Here for BWD Shipping Guide.

Quotes, Prices, and Availability are Subject to Prior Sale and Price Adjustments

All Deliveries (local/LTL/flatbed) are Unloaded by the Customer Unless Expressly Specified Otherwise