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MacDaddy Mac ★★★★★ 6 months ago I admit, I was a bit wary of ordering a huge shipment of wood sight/unseen, particularly with the general quality of dimensional and natural wood these days you see at building centers. From the phone call to order, to the email confirmation, … More fast shipment, to receiving (what I consider two crates of GOLD), I could NOT be more pleased. Now this was a 700 sq/ft deck so it had to be sent LTL (less than load) freight, so it did take about 10-14 days to come 1000 miles. That's not bad at all on a good day, bud particularly with supply and transportation issues these days. BWD was on it! It was very obvious that my "little guy building a deck" shipment was still a true priority to them. Magnificently crated and selected Cumaru and Ipe. The quality of the shipment I received was fantastic! Now, (full disclosure), there was a snag in one of the items I received. I was crushed because I had not opened the crates for about a week due to space and time constraints and started freaking out about the hassle I (could imagine) I was going to have. I sent an email with pictures of my shipment and an explanation of the problem at about 4pm that evening (5pm in Georgia). At 7 AM (8 in Georgia), I had a phone call from Sam himself. If you've watched any of the informational videos on YouTube from BWD, you know Sam. If you haven't watched them and you're on the fence about Brazilian hardwoods, you should. Sam has done an incredible service to his entire industry with these videos. Anyway, we spoke, he was honest and upfront, and said "Yup, we screwed up, how can we make it right?" Then..... he made it right. I had the correct guard posts in no time, and they were perfect. So refreshing, and so relieved. We all make mistakes, but these days it's getting really hard to find anyone that will admit their own and strive to make it right. Bottom line, the quality of BWDs product, their service, and their genuine interest and investment in making sure their customers end up with the "full meal deal" was, for this guy, OUTSTANDING!!!!! Thank you Sam and all at BWD, you made my Wife's dream deck happen, with seemingly great ease. A real (refreshing) pleasure to do business with you.
- Sam Pascoe ★★★★★ 4 months ago
Great products and even better customer service. These guys are the best. Their prices are very fair--even low--but their customer service is spectacular. They will talk you through every step of the process and give you clear, common-sense … More advice. Love 'em!
- John Anthony ★★★★★ a year ago
IPE from Brazilian Wood Depot transformed my home!
Highly recommend the Brazilian hardwood rain screen siding from Brazilian Wood Depot.
Sam was awesome to work with. The wood arrived perfectly packaged and in my case, earlier than promised. … More It was also easy to install.
As you can see from the photos, I covered up some of the red brick that I hated with IPE and painted the rest. I get tons of compliments on the wood features.
HIGHLY RECOMMENDED!
- Lisa GatorGirl ★★★★★ 11 months ago
Our experience with Brazilian Wood Depot was and is exceptional! We originally ordered our IPE wood for our deck from another company. The material was of poor quality, delivery issues (3x's) and eventually we got it returned and … More our money back. We found Sam and his Dad at Brazilian Wood Depot, and explained everything that happened. We were not the first to have had issues and Sam guided us through their process, explained the delivery and promised us a beautiful product. They exceeded our expectations! The wood was delivered in a crate, no spilling in the truck, no broken pieces, no worm holes! Their IPE quality is far superior than the other company and we are so happy that we found Sam and his Dad!! We would recommend them and we do not recommend just anyone, only the best of the best! Check our their videos! Thank you very much Sam and Dad!!! The pic is the wood getting acclimated to our environment prior to installation. We will add another photo when it is done.
- Scott Purcell ★★★★★ 2 years ago
I manage a brand new apartment community in Gwinnett County and we have a HUGE sundeck behind the pool overlooking a lake. The deck was built with Tiger Wood from Brazilian Wood Depot and is BEAUTIFUL. I have reached out several times … More with care questions and Sam was quick to respond and extremely knowledgeable and helpful. I definitely recommend them for any of your specialty wood needs.
- Charles Miller ★★★★★ 2 years ago
Sam, I want to thank you for the care your crew showed while loading my order. Your attention to my questions as well as making sure I would not have any problems getting home with the decking is deeply appreciated. I have come to expect … More this from your company over the years. Yes, I am very pleased with all of my purchases over the past several years.
- ari rabinowitz ★★★★★ 2 years ago
These guys have the best Wood money can buy and great customer service to boot! Definitely a customer for life!
- Johnny Luna ★★★★★ 2 years ago
Drove from Dallas Texas to meet with Eric and Sam about Ipe in-person. Very knowledgeable team, great customer service 5 stars don't do these guys justice. The patience and understanding of what it takes for job/ matiral alternative … More methods. The problem solving on this team is impressive to say the least. Can't thank you guys enough. Skip the brokers guys call Brazilian wood depo.
Sincerely Johnny Luna
Dmj Construction
Ps. Go cowboys
- Robert Silvia ★★★★★ a year ago
We have a 14 year old IPE deck. It’s never been cleaned. I watched the “How to” videos and my deck looks almost new. I went into the shop to buy oil for the deck - people were friendly and very helpful. I highly recommend this place if … More you have any decking needs. The label on the wax cracked me up ;-)
- s wade ★★★★★ a year ago
Ordered few thousand lf of cumaru from sam (who's super helpful ) at brazillian wood depot. I had watched his videos online and found them informative, that they had a sizable google review and an establishment address not a townhome … More (like some other similar named online sites) I felt comfortable ordering from them and getting shipped to florida. Sam answered every question, email, and couldn't be happier with how helpful everyone was and the product received looks better than even the top of the line hot, weak composite samples i had piled up here. You can't beat the real look and feeling of wood, depending on your needs of course. Did i mention they got this order out weeks faster than the other big guys could? and actually seemed enthusiastic about making a sale.. Yeah...I recommend you use bwdepot like i did, i'll be ordering again soon.
- Nick DiRoberto ★★★★★ a year ago
We have been buying material from Brazilian Wood depot for over 10 years and couldn't be happier with their service and products. Thank you again
- Robert Jarvis ★★★★★ 3 years ago
Took their advice and purchased cleaner and brightner for hardwood deck. Best decision I ever made, deck looks almost like new. 100% satisfied.
- Brett Matrazzo ★★★★★ 2 years ago
We had a wonderful experience with BWD. We are adding a deck on the back of our house made of tigerwood and ipe. I had the displeasure of attempting to do business with one of BWD’s largest competitors. For at least 4 months I was strung … More along and mislead (if not outright lied to). I could write a novel about my frustrations with them. I finally gave up and luckily stumbled across BWD online. I emailed them and gave them a call and it was like a breath of fresh air. They were actually friendly and helpful....what a novel idea. My order was fairly complicated and they took the time to go over each and every piece with me. The cherry on the top was when I asked how soon I could get the wood....expecting weeks, if not months. From the time I made the call until it was delivered to my house was two weeks...and it was that long only because of the Thanksgiving holiday. The wood was carefully packed and delivered safely to my driveway exactly when they said they would. The quality of the wood is second to none and I can’t wait to see the finished deck. I can definitely recommended BWP and will not hesitate to use them for future projects!
- James Hill ★★★★★ 2 years ago
Great place friendly people that get you unloaded as quickly as possible 💯👍
- Phil White ★★★★★ 3 years ago
My wife and I had been planning to add a deck to our home for the past eight years. Our modest country home is located on ten acres in West Central Georgia literally in site of Pine Mountain ridge. Since retiring in 2013, we began in … More earnest planning our deck. Our primary objective was a deck that would require minimum maintenance and be as durable as possible, and affordable. We had settled on the most popular composite decking, despite the extravagant cost of materials.
Our contractor voiced as an option using Brazilian hardwood decking and suggested a vendor website to allow us to begin our research. The vendor had several mill sites in the US with the closest being in North Carolina. They were very accommodating and sent us quotes and samples. My research on even the best composites made me even more skeptical as to their longterm durability. Material cost for the best composites was 25-50% higher than the Brazilian hardwood we eventually settled on using on our 600+ sq.ft. deck with pergola. We took advantage of the offer to drop in anytime to visit Brazilian Wood Depot in Duluth, GA, choosing this vendor over the initial one due to it being 90 miles away. A kind staff member put us in personal contact with Mr. Sam Hoover within five minutes. Sam was as knowledgeable, kind, patient and as accommodating with our many questions and requests as any warehouse vendor I have ever experienced. He showed us their warehouse organization, cut us samples for decking and railing, discussed delivery options and made us very much at home. He even removed samples stored on the roof to demonstrate fading potential since we initially favored grey decking. We were so impressed with our hour+ visit, we knew when we left that if the price was reasonable, the Depot would be our choice of vendors. Subsequent phone conversations on pricing and delivery with Sam’s father Eric made us even more confident in our vendor. Within two weeks, we had selected our species of hardwood, received very professional and well documented quotes and installation instructions, and had our materials on site to begin the project.
We cannot say enough positive as to the most professional and kind, accommodating service we received from everyone associated with the Brazilian Wood Depot. This was our contractors first experience with hardwood decking using hidden clips. They build new homes with decks using either treated pine or composite materials. Like many homeowners, they have become less enchanted with the environmentally challenging and high maintenance treated decking. Long-term durability issues and hot surface temps, not to mention escalating cost have made composites less attractive for the investment. Even with the installation learning curve, they joined us in praising the finished product... both the beauty, structural integrity and promise for long-term durability.
After three months of joyful use, we are pleased to say the experience of working with the Depot, the craftsmanship of our contractor and the finished results have ALL far exceeded our expectations. I am confident as well that this business will continue to thrive in the Atlanta area and grow in more rural settings like Harris County. Thanks to all and may your business continue to serve communities all over Georgia and the Southeast in all their hardwood needs.
- R Skelton ★★★★★ 3 years ago
Great customer service, very friendly & helped us with our deck choice from start to finish! We love the look & quality IPE wood from Brazilian Wood Depot. Would definitely use them again!
- Matt Anton ★★★★★ 3 years ago
Sam and Eric are extremely knowledgeable about all hardwood Brazilian wood decking and siding. The Ipe decking quality they showed is of the highest grade, and they are responsible Eco-friendly suppliers. Anyone who demands excellence and … More upscale decking, I recommend to Brazilian Wood Depot without hesitation. Excellent products, and responsive customer service.
- Calvin Bennett ★★★★★ 3 years ago
I ordered a large quantity of Ipe wood from these guys and I was very pleased with it. I placed the order and it was ready when we got there to pick it up. They made special arrangements to meet us because we were unable to get there … More during normal business hours. I greatly appreciated their service.
- Miles Hill ★★★★★ 3 years ago
Great place, I live in Chattanooga and have made the drive many times to buy from here. I have had nothing but good experiences.
- Emily Hirn ★★★★★ 3 years ago
We are repeat customers of Brazilian Wood Depot. They have supplied the ipe wood boards and the 2' square ipe deck tiles for a bridge and two rooftop terraces for our residential building. The beauty of the wood is unsurpassed. The … More owners have been exceptionally helpful with advice about installing and caring for their products. I recommend this company without hesitation.
- Ricardo Fournier ★★★★★ 3 years ago
Great service and advise.. saves me a lot of money vs competitor Advance Lumber.
- Rev.Tim Warren ★★★★★ 3 years ago
I'm a paint Contractor, I have used Brazilian Wood Depot for years. Their knowledge of exotic Woods is second to none.
I highly recommend them for all your exotic Woods, and all the products that keeps them looking beautiful.
Sincerely … More
Tim Warren/ AllStar Custom painting and pressure Washing .
- Bill Anderson ★★★★★ 3 years ago
They handled our order very professionally. The wood was delivered on time and was excellent quality. They later send me a small order that went just as well.
- G Harris ★★★★★ 3 years ago
We are general contractors that have used Brazilian Hardwood Depot. We have enjoyed working with Eric and his teams products for a while now and are very happy with his customer service, selection and pricing. We look forward to using them … More again on our next project
https://www.bwdepot.com/wp-content/uploads/2019/06/BWD-Blog.jpg 400 600 Sam https://www.bwdepot.com/wp-content/uploads/2019/05/Ipe-Decking-Atlanta-GA-300x102.png Sam2008-07-29 18:19:482019-08-05 19:11:01The Causes of Cupping Can Be Avoided
