Insight and Experience
Each BHW (Brazilian Hardwood) project has its own unique limitations and requirements. We take a very methodical approach to understand how the design of a structure or project can contribute to the longevity and overall performance of our hardwoods. We have found that experience-driven planning and guidance reduces installation errors and potential for system failures. Thoughtful insight and invaluable experience-driven solutions are part of the reason customers choose to shop with Brazilian Wood Depot.
Hands On
We do not list our products for sale, online. This goes back to our sales mentality, “If you get it right the first time, so do we!” There are product-specific limitations that simply cannot be effectively communicated through an online sales process. Certainly, we could sell more product by providing online purchasing options. But, by doing so, we would effectively be building a digital “wall” between us and our valued customers. We feel communication and building trust with our customers is more important than shortening the sales process, to a press of a button.
Since nearly every sale starts with a phone call, we keep our phones VERY close to us. Even after hours, sometimes. When you call us, we answer. If you email us, you’ll get a thoughtful response. If you have a problem, we’re here to help. It’s a simple concept, but we know how much this means to our customers.
Value
Decades of experience combined with new media content allows us to provide an unmatched level of Service and Support in an overwhelmingly, Product-Driven industry. While we offer some of the most competitive pricing on the market, our customers understand that when using higher-end products, like BHWs, the real value goes much deeper than the dollar amount on the bottom line. If you did it right the first time, we did too! That’s how we feel and that’s what separates us from the competition.
Planning
Product Type
Different BHW (Brazilian Hardwood) products have different limitations. Early stages of planning involves determining which product types are suitable for the specific application. The more we know about the relevant project limitations, the more we can help guide our customers to the best system solutions.
Species
Just like different product-type limitations, certain BHW species perform better in certain conditions. Individual species also present their own unique character, colors, and weathering process. Understanding a little about the project can help us help you narrow down your options for the best long-term performance.
Fastening
Brazilian Wood Depot provides high-quality fastening options for our BHW products. While all our fasteners are equally effective, some are better for certain applications. By asking project-specific questions we are able to provide guidance about installation to ensure long-term system performance.
Execution
Shipping and Delivery
We utilize third party carriers to provide the fastest turn-around time in the industry. We are almost always able to execute local deliveries within 1-3 business days.
Our Out-of-State Customers benefit from the fastest turn-around times in the industry and appreciate the carefully engineered crates we custom build for every LTL shipment. We are VERY proud of our shipping standards, read about them here.
We also contract flatbeds for larger orders and orders with longer board requirements.
After-Sale Support
If you have any questions whatsoever, call or email us. Our website has an abundance of resources that will answer a vast majority of questinos, but we are always here to answer questions, directly. Be sure to visit our Resources section which has Frequently Asked Questions, Videos, Instruction Documents, and other resources.