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Customer Success Guide

Thank you for choosing Brazilian Wood Depot. Your success with our materials is directly tied to our own, and we take that seriously. The resources below are designed to help ensure proper installation, long-term performance, and the best possible results from your project.

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Storage & Handling

You’ve just received your hardwood from BWDepot — congratulations! If you’re not installing it right away, you’re probably wondering how to store it properly in the meantime. Don’t worry — we’ve got you covered. Follow these simple tips to protect your investment and keep your boards in perfect condition until installation day.

01. Elevate the Boards

Don’t put them directly on the ground, even on clean concrete. Use blocks or spacers to promote air-flow.

02. Keep Them Out of the Elements

The boards will be happily exposed to sun and rain, once installed. Until then, it’s best to keep them protected from the elements.

03. Maximize Air-Flow

Air-flow between the boards helps them to acclimate, but it can also dry them off if they were rained on during unloading. If tarping, leave the tarp loose enough so air can still freely move around the bundle(s).

04. Clean Tarps Only!

Old, dirty tarps carry elements that, when rained on, can stain the wood. Use clean tarps to avoid this annoyance.

05. Garage, Shed, Outside

All of the above areas are acceptable storage locations. Avoid temperature or humidity controlled environments unless that’s where they will be installed.